Sometimes we have to ask for a security deposit to ensure that unpaid bills do not become a burden for all customers. The deposit is usually a little more than the average monthly bill.
A security deposit may be required if you have never had DP&L service.
Current customers may also be assessed a security deposit if they:
If you maintain a good payment record for one year (for residential customers) or two years (for business customers), the full deposit amount plus interest will be credited to your account. The customer of record is responsible for paying the DP&L bill.
The deposit can be waived if there is a guarantor on the account or with a letter of credit from another utility company for new residential applicants. A letter of credit from another utility must be on the service provider’s letterhead and state:
Customers must pay any past due balances from current or previous addresses before re-establishing DP&L service at a new location.
Or 1-800-253-5801 for business customers.
Automated system available 24x7
Staff available 8am-5pm Mon-Fri