Select a question below to view the answer.
No. DP&L does not have a sales team and does not solicit customers about switching suppliers. DP&L employees always carry DP&L photo identification badges.
The person was likely an employee of a registered electric generation supplier. Always ask to see the badge of anyone who approaches your home. Call the police if you are bullied or a salesperson steps into your home uninvited. A salesperson asking you to switch providers does not need to enter your home to complete the transaction. If a salesperson's behavior is not business-like, you may contact the PUCO at 800-686-7826.
Your electric generation supplier is your personal choice and there are many reasons why one supplier will work well for your home or business while another will not. The PUCO offers an Apples to Apples website at energychoiceohio.gov to help you compare offers available to you and learn more about choosing an electric supplier.
Additionally, DP&L offers the following questions you may want to ask the certified suppliers you are considering:
Yes. DP&L offers a standard offer rate to all customers within our service territory. Customers who switch to an alternate electric supplier can return to DP&L's standard offer rate at any time. However, we strongly encourage all customers to closely read contracts to determine the length of the contract, the details of any early termination fees and many other important considerations.
Once DP&L receives notification from an alternate electric supplier that you are going to switch, you will receive a switching confirmation letter from us. If you do not want to switch to the alternate supplier, you must notify DP&L by the deadline stated on your confirmation letter (which is legally set at seven days after the letter's postmarked date). To notify DP&L, call 800-433-8500 and select Electric Choice. Or, sign into MyDP&L. If you contact us before the deadline, you will remain with your current supplier and will not be subject to any fees. If you do not call by the deadline on your confirmation letter, you will be switched to your new supplier.
Once you switch, you may have to pay a fee to the supplier for switching back to DP&L before your contract ends.
Residential customers?will not need a new meter if they switch suppliers.
Business customers that switch to an alternate supplier and have a demand of 200 kW or higher during the last 12 months will require an interval meter.
You must have a signed and completed interval meter request to DP&L before you can switch to an alternate supplier, otherwise your enrollment could be delayed. There is a charge of $570 for the installation of a new interval meter; that cost can be spread over up to 24 monthly billing periods.
Or, business customers call 800-253-5801
Automated system available 24x7
Staff available 8am-5pm Mon-Fri
Visit Energy Choice Ohio Website