DP&L always works to restore your power as quickly and safely as possible. Our power restoration process is designed to address emergency situations first and then to restore power to as many customers as possible. There are emergency situations (for example, downed power lines and fires), as well as first responders and critical services (such as hospitals, fire and police stations) that receive "first priority." Once critical facilities have the power they need to operate, we work to restore large groups of customers first and then address problems at individual homes.
See an example step-by-step process below.
Read Outage FAQs